Winsplace Privacy Policy

At Winsplace, accessible via winsplace.gb.net, we prioritise your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website and services. By accessing or using Winsplace, you consent to the practices described herein. If you do not agree with this policy, please do not use our services.

1. Data Controller

Winsplace is the data controller responsible for your personal data. Our registered office is in the United Kingdom. For any questions regarding your privacy or data protection, please contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process various types of personal data to provide and improve our services, including but not limited to:

  • Full name
  • Email address
  • IP address and device identifiers
  • Telephone number
  • Postal address
  • Date of birth and gender
  • Account registration and profile details
  • Transaction and payment information
  • Usage data such as login times, game activity, and preferences
  • Documents for identity verification and compliance (e.g., passport, driver’s licence)
  • Special category data you voluntarily provide (e.g., health information for self-exclusion)
  • Data from third parties for fraud prevention and responsible gambling purposes

3. How We Use Your Personal Data

Your data is used to:

  • Set up, manage and secure your Winsplace account
  • Verify your identity and age to comply with UK Gambling Commission requirements
  • Process deposits, withdrawals, and payments securely
  • Fulfil our legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling measures
  • Communicate important updates, account information, and service changes
  • Send marketing communications and promotional offers, only with your explicit consent
  • Personalise your experience and tailor our services to your preferences
  • Conduct statistical analysis and improve our platform and offerings
  • Detect, prevent, and investigate fraud, abuse, or security breaches

4. Legal Basis for Processing

We process your personal data under the following lawful bases as defined by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018:

  • Your consent, where applicable (e.g., marketing communications)
  • Performance of a contract (e.g., providing you with our gambling services)
  • Compliance with a legal obligation (e.g., identity verification, AML checks)
  • Our legitimate interests, balanced against your rights (e.g., fraud prevention, service improvements)

5. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes set out in this Privacy Policy and to comply with legal obligations. Generally, data is retained for up to five years after account closure or last activity, unless a longer retention period is required by law (for example, ongoing investigations or self-exclusion records).

6. Marketing Communications

We will only send you marketing messages if you have given explicit consent. You can withdraw your consent or update your preferences at any time via your account settings or by following the unsubscribe link in any communication. We do not share your marketing preferences with third parties without your permission.

7. Cookies and Tracking Technologies

Winsplace uses cookies and similar technologies to enhance your experience, including:

  • Enabling essential website functions and security
  • Remembering your preferences such as language and currency
  • Analysing site traffic and user behaviour to improve performance
  • Delivering relevant advertisements and promotions

You can manage or disable cookies via your browser settings; however, please note that some cookies are essential for the proper functioning of the site.

8. Sharing and Transferring Your Data

We may share your personal data with:

  • Service providers such as payment processors, software providers, and hosting companies
  • Regulatory bodies and law enforcement authorities as required by law
  • Fraud prevention and identity verification agencies
  • Affiliated companies within the Winsplace group for internal administration
  • Third parties you expressly authorise us to share your data with

If your data is transferred outside the UK or the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your information.

9. Data Security

We implement robust technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include encryption, firewalls, secure servers, access controls, and regular security audits.

10. Your Rights

Under UK data protection laws, you have the following rights regarding your personal data:

  • The right to be informed about how your data is used
  • The right to access your personal data
  • The right to rectify inaccurate or incomplete data
  • The right to erase your data in certain circumstances (“right to be forgotten”)
  • The right to restrict or object to processing in specific situations
  • The right to data portability, allowing you to receive your data in a structured, commonly used format
  • The right to withdraw consent at any time without affecting the lawfulness of prior processing
  • The right not to be subject to solely automated decision-making that produces legal or similarly significant effects

To exercise any of these rights, please contact us at [email protected]. We may require proof of identity to process your request.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. Any updates will be posted here with a revised “Last updated” date. Continued use of Winsplace after such changes constitutes your acceptance of the updated policy.

12. Complaints and Contact

If you have any concerns or complaints about our data processing practices, please contact our Data Protection Officer at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority. Visit the ICO website for more information: https://ico.org.uk.

For responsible gambling support and advice, please visit the UK Gambling Commission’s website: https://www.gamblingcommission.gov.uk and GamCare at https://www.gamcare.org.uk.

Last updated: October 2024